Customer Service

Welcome to Specialty-Medical and our newly designed site. Need help? Have questions about a product or need more information before placing an order? At Specialty-Medical, our mission is to make your shopping experience easy. That's why we provide you with all the information you need before placing your order. If it's more convenient for you, feel free to call our knowledgeable customer service team at 1-800-380-8539 any time between Mon-Thurs 9-5:30, Fri 9-5 EST or  email us. Or browse the answers to our most common Help questions:

Viewing The Status Of An Order

  1. Click on the Order History link or if you are logged in click on My Account .
  2. If you done have an account you will need to enter the email and zip code used when you placed your last order.

Tracking Packages

  1. Click on the Order History link or if you are logged in click on My Account .
  2. If you done have an account you will need to enter the email and zip code used when you placed your last order.
  3. If your product has been shipped you will see the a tracking number per product on your order

RETURN POLICY

At Specialty Medica we value and appreciate your business offering a 30 day money back guarantee on most products we sell. Shop with confidence knowing if your purchase is not appropriate, you can return your item for a full refund of the item price within 30 days. See exceptions below.

Some other Medical Supplies that because of sanitary or hygiene considerations are also non-returnable. Other items require a 15% restocking fee. Other Wound Care and Medical Supplies can only be returned if the product has not been opened. You are responsible for all shipping costs both ways. We recommend you insure and require confirmation of your return. We are not responsible for your lost shipments.

Exceptions that are NON RETURNABLE include:

  • Bath Safety Equipment Category (Hygienic & FDA Regulations)
  • PVC Medical Equipment
  • Beds including mattresses
  • Patient Lifts
  • Motorized Wheelchairs
  • Electric Scooters
  • Bariatric and Custom Wheelchairs
  • Wheelchair Cushions
  • Incontinence Products
  • Geriatric & Hip Chairs
  • Lift Chairs
  • Medical Gloves
  • Some Medical Supplies

To return an item call us at 1-800-380-8539 for your necessary Return Authorization (RMA) Number. Only returns with an authorized RMA number will be accepted. All products must be shipped within 10 days from receiving your RMA notification. Be aware our business address is not the same as our warehouse. All returns to our business office will be returned back to you; we do not have loading docks at this location. With your RMA number we will provide the appropriate warehouse for your return. For defective or shipped in error items Specialty Medica will reimburse the delivery costs to ship the product back to us.

Cancellations: If you cancel your order after it has already shipped we consider it a return and the above policies apply.

Once your package arrives please ensure it is not damaged or defective in any way. Notification of returns for damaged products must be made with 72 hours of receiving your items. In this case a full credit will be issued for both the purchase and shipping costs.

Refunds are credited once your item reaches our warehouse and we confirm contents and all original packaging materials. Refunds by credit card will be issued to the same card and checks or money orders will be issued in one week.